Refund policy
Returns & Refunds Policy
At The Saucy Beatnik, every item is made just for you — which means our return process looks a little different from a typical retail store. Here's how it works.
Made-to-Order Items
Because our products are printed on demand specifically for each order, we're unable to accept returns or exchanges for reasons like ordering the wrong size or color, or a change of mind. Please check product descriptions and sizing charts carefully before placing your order.
Damaged, Defective, or Incorrect Items
We stand behind the quality of our products. If your item arrives damaged, misprinted, defective, or isn't what you ordered, we'll make it right with a free replacement or a full refund.
To request one:
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Contact us at [your support email] within 30 days of delivery.
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Include your order number.
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Attach clear photos showing the issue.
There's no need to mail the item back to us.
Lost Packages
If tracking shows your order was never delivered, let us know within 30 days of the estimated delivery date and we'll arrange a replacement or refund.
What's Not Covered
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Buyer's remorse or a change of mind
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Wrong size or color selected at checkout
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Minor variations in print placement or color (a natural part of the printing process)
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Issues caused by low-resolution artwork or design files that were approved prior to printing
Order Changes & Cancellations
Production begins shortly after your order is placed, so we can only make changes or cancellations before an item enters production. Contact us as soon as possible if you need to update or cancel an order — once production has started, we're unable to make changes.
Refunds
Approved refunds are issued to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or card provider.
Questions?
Reach out to us at rachel@saucybeatnik.com or through our Contact page — we're happy to help.